This is a sample page.

Overview

Miyoora Return Policy
At Miyoora, we are committed to providing a safe, reliable, and premium shopping experience. Our return policy is designed to protect our customers while maintaining the highest standards of quality for skincare and haircare products.

Non‑Returnable Products
Due to the nature of personal care items, all skincare and haircare products cannot be returned or exchanged once opened or used. This ensures product safety and hygiene for all customers.

Returns are only accepted in the following cases:

  • Wrong item received
  • Damaged or broken item
  • Item delivered unsealed or previously used
  • Non‑original item or not matching the description

Return Eligibility Requirements
To qualify for a return, the product must meet all of the following conditions:

  • The item must be unused
  • The item must be unopened
  • The item must be in its original condition
  • The item must be in its original packaging
  • A proof of purchase (invoice or order number) must be provided

These conditions help us maintain product quality and ensure fairness for all customers.

How to Request a Return
We aim to make the return process simple and efficient:

  1. Submit a return request through your account or by contacting customer support.
  2. The item will be collected by our shipping partner.
  3. The product will be inspected to confirm eligibility.
  4. If approved, your refund will be issued after deducting shipping fees.

Order Cancellation

  • Orders can be cancelled within 48 hours of purchase.
  • Cancellation requests must be made through customer support.

Shipping & Delivery Information

You will receive an SMS from the courier once your order is ready for delivery. item.

Orders are processed and shipped 6 days a week (excluding Fridays).

Delivery timeframe: 3–5 business days after order confirmation.

Need help?

Contact us at {Support@miyoora.com} for questions related to refunds and returns.